Aviator Limelight: Harrison Farabaugh

Get to know Aviator Sports & Events Center staff better! We think our employees are amazing — and we think you’ll agree! Meet the Aviator Team in our Aviator Limelight Series.

Name: Harrison Farabaugh
Position: Customer service manager
Department: Customer Service

Q: How long have you been working at Aviator Sports?

A: I have been working at Aviator since November of 2015

 

Q: What is your role?

A: I am the Customer Service Manager at aviator Sports. My role here is to make sure the relationship between our guests and employees are positive and helpful as well as to make sure our guests have an excellent experience during their visit at Aviator Sports.

 

Q: What is your favorite aspect working at Aviator Sports & Events Center?

A: What I enjoy most working here is the environment of working in a sports facility. It’s not your typical 9-5 office desk job which I like because it keeps you on your feet moving around. I love working the events we have here. It’s exciting and fun to be a part of an event that has 10,000 people knowing you helped make it successful.

 

Q: What is your fondest memories of working at Aviator so far?

A: I don’t know if it was one of the best memories working at aviator, but I remember one of the fist weekends I was working here, the line for public skating went all the way into the food court. We soon ran out of skates to sell. Seeing that crowd definitely made me realize just how popular Aviator Sports was!

 

Q: Can you share a customer service tip that works for you?

A: I have always found that a good way to handle a customer that is frustrated and upset is to let them speak and vent their frustration to you. In most cases, once the person has let out their frustration and unhappiness, they tend to calm down and appreciate you trying to correct any issue they had

 

Q: How did you get into the Sports Industry?

A: I grew up playing sports every day. I knew I wanted to work in that atmosphere. When I graduated from college, I got a job working in the New York Mets ticket office. Ever since then I was hooked working in the sports world

 

Q: What is a fun fact about yourself?

A: A fun fact about me is that I have been involved in working a world series, Stanley cup, super bowl, and two all-star games all in New York.

 

Stay tuned for more staff introductions from The Aviator Limelight Series!

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